General terms and conditions of sale
1. Purpose
These general terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by our establishment, whose contact details are specified in the legal notice on the website (highlighted text = modification by Jérémy Capeau for clarity).
They govern all the steps necessary for the booking process and the follow-up of the reservation between the contracting parties.
The client acknowledges having read and accepted these general terms and conditions of sale and the specific terms applicable to the booked rate, available on our booking platform.
These general terms and conditions of sale apply to all reservations made via the Internet through our booking platform.
2. Booking
The client selects the services presented on our booking platform.
They acknowledge having been informed of the nature, purpose, and booking procedures of the services available and having obtained all necessary or additional information to make their reservation with full knowledge of the facts.
The client is solely responsible for their choice of services and their suitability to their needs; therefore, our liability cannot be engaged in this respect.
The booking is deemed accepted by the client at the end of the booking process.
3. Booking process
Bookings made by the client are completed online via our website, under the “Book” section.
Before any reservation, the client agrees to provide all requested information and guarantees the accuracy and truthfulness of the data transmitted.
After final selection of the services to be booked, the booking process includes entering credit card details, full payment for the stay, and reading and accepting the general terms and conditions of sale.
4. Booking confirmation
Our booking platform acknowledges receipt of the client’s booking by sending a confirmation email without delay.
For online bookings, the confirmation email summarizes the contract offer, booked services, prices, sales conditions associated with the chosen rate as accepted by the client, the date of the booking, after-sales service information, and the address of the establishment where complaints can be submitted.
5.1 Cancellation or modification by the client
In accordance with Article L.121-21-8 (12°) of the French Consumer Code, the client is reminded that they do not have the right of withdrawal provided for under Article L.121-21 of the same Code.
The sales conditions of the chosen rate specify the terms of cancellation and/or modification of the booking.
Where permitted by these conditions, cancellations may be made directly with the establishment, whose contact details are provided in the booking confirmation email.
All reservations are personal and may not be transferred to third parties, whether free of charge or for consideration.
5.2 Cancellation policy
Free cancellation up to 30 days before the arrival date; 100% charge thereafter.
6. Use of services
In accordance with regulations in force in certain countries, guests may be required to fill out a police registration form upon arrival. For this purpose, guests may be asked to present an ID to determine whether such a form is required.
Any behavior contrary to public decency or public order will result in the establishment requesting the guest to leave immediately without any compensation or refund if payment has already been made.
Where the establishment has internal rules, the client agrees to comply with them.
Failure to comply may lead to expulsion from the premises without compensation or refund if payment has already been made.
7. Liability
The photographs displayed on our booking platform are non-contractual. While every effort is made to ensure that the photographs, illustrations, and texts provide an accurate depiction of the offered services, variations may occur between the booking date and the service date.
The establishment cannot be held liable for non-performance or improper performance of the booking resulting from force majeure, acts of third parties, acts of the client, internet network failure, website inaccessibility, external intrusion, computer viruses, or payment refusal by the client’s bank.
Any irregular, incomplete, or fraudulent booking or payment attributable to the client will result in cancellation at their expense, without prejudice to possible civil or criminal proceedings.
8. Complaints
Complaints regarding non-performance or improper performance of booked services must be submitted in writing within eight (8) days after departure from the establishment, otherwise they will be time-barred.
9. Prices
The prices related to service bookings are indicated before and during the booking process.
Prices are confirmed to the client inclusive of all taxes (TTC), in the establishment’s commercial currency, and are valid only for the duration specified on the booking platform.
If payment is processed in a currency other than the one confirmed at booking, exchange fees shall be borne by the client.
All bookings, regardless of origin, must be paid in the establishment’s local currency unless otherwise specified.
Unless otherwise stated, additional services are not included in the price.
Applicable taxes (local taxes, tourist tax, etc.) must be paid directly at the establishment.
Prices reflect the VAT applicable on the date of booking; any change in the VAT rate will automatically affect the indicated prices at the time of invoicing.
Any modification or introduction of new legal or regulatory taxes will also be automatically applied to the prices at invoicing date.
10. Payment
The client provides their banking details to pay for the stay in full, using a credit or charge card (Visa, Mastercard, American Express, Diners Club, etc., depending on what the platform accepts).
They must enter the card number (without spaces), expiration date (valid at the time of service), and security code in the secure SSL-encrypted form.
The client must present the same credit card upon arrival that was used to guarantee the booking.
Payment is debited at the time of booking.
The establishment uses Stripe.com to secure online payments.
Stripe verifies the card’s validity.
Payment may be refused for several reasons: stolen card, blocked card, exceeded limit, input error, etc.
In case of problems, the client must contact both their bank and the establishment to confirm the booking and payment method.
11. Privacy
The client is informed, on each personal data collection form, of the mandatory or optional nature of the requested information, indicated by an asterisk.
The data collected are intended for the establishment, its affiliates, partners, and service providers (especially payment processors).
During online payments, the client’s bank details are transmitted via Stripe.com to the establishment’s bank to execute the booking contract.
The client is informed that such data transfers may occur to countries without adequate personal data protection as defined by French data law.
However, the client consents to this transfer, which is necessary for fulfilling the reservation.
Stripe.com, as a professional entity, has undertaken to implement all necessary security and confidentiality measures for these data transfers.
12. Proof agreement
Entering banking details, accepting these terms and conditions, and submitting the booking request constitute an electronic signature, legally equivalent to a handwritten signature.
Electronic records stored in the establishment’s systems under reasonable security conditions will be deemed valid evidence of communications, bookings, and payments between the parties.
The client is informed that their IP address is recorded at the time of booking.
13. Force majeure
Force majeure refers to any event external to the parties, unforeseeable and unavoidable, preventing either the client or the establishment from fulfilling all or part of their contractual obligations.
Events considered as force majeure are those recognized by French courts and tribunals.
Neither party shall be held liable to the other in the event of non-performance due to force majeure.
It is expressly agreed that force majeure suspends the performance of reciprocal obligations, and each party shall bear its own resulting costs.
14. Dispute resolution
These General Terms and Conditions of Sale are governed by the law of the country in which the establishment is located, without prejudice to any mandatory consumer protection laws applicable in the consumer’s country of residence.
15. Mediation
In accordance with the provisions of the French Consumer Code regarding consumer dispute mediation, after contacting us and if no satisfactory response has been received, you may use the free consumer mediation service:
CM2C
49 rue de Ponthieu
75008 Paris, France
Tel: +33 (0)1 89 47 00 14
Website: https://www.cm2c.net/declarer-un-litige.php
Email: litiges@cm2c.net
16. Entire agreement
These General Terms and Conditions of Sale, the specific sales conditions of the chosen rate, and the booking confirmation constitute the entire agreement between the parties.
No general or specific terms communicated by the client shall be incorporated herein.
The contractual documents binding the parties, in descending order of priority, are: the booking confirmation (including specific rate conditions) and these General Terms and Conditions.
In case of conflict between the booking confirmation and these Terms, the provisions of the booking confirmation shall prevail.
These online General Terms and Conditions of Sale may be amended or supplemented at any time by the establishment.
In such case, the new version will be published online and will automatically apply to all future clients as soon as it is posted.